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Dec 01 2014
ICEL Meeting Recap: Goal Getting

95% of Americans don't set goals. There are 3 types of people who attend workshops: - Prisoners (Those forced to go) - Vacationers (Go to get out of the office) - Learners (They want to enhance skills) I think all who attended this workshop were learners.
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Nov 01 2014
To Sell or Not to Sell . . .

You have lost money on a customer which could have happened in many ways: they went out of business; they sold their business and the new owners won't take responsibility, they went out of business; or they filed bankruptcy. It doesn't really matter, because at the end of the day your company took a financial loss.
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Nov 01 2014
A Blessing Called . . . Work

"Work is four letter word." "Back to the salt mine." "Back to the ole grind." We've heard them all before - phrases that communicate the drudgery of work. Most likely, you have caught yourself uttering one of these phrases or similar phrases from time-to-time. Hey, we're all human. Such phrases only become of concern when they are used frequently and reflect an all-consuming negative slant on work.
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Nov 01 2014
Your Perceived Value

The great basketball coach, John Wooden once said, "It's what you learn after you know it all that counts." And isn't that true of all of us. In our professions, no matter where we are in our skill-set or years of experience, that we sometimes believe that we know all there is to know in order to do our jobs each day. I'm a big fan of Davy Tyburski, founder of CREDITandSALES.com who is well known for saying, "It doesn't matter where you are at today. What matters is what are you doing from today forward to increase your perceived value within your organization?"
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Oct 01 2014
ICEL Meeting Recap: Credit Metrics

In September, Shane Norman, CCE from Wheeler Machinery, provided us with some valuable information regarding the use of Credit Metrics and reasons why and how they are tracked. Whether we were seasoned veterans or new to credit, each of us left the meeting inspired to do something more to ensure we are doing all we can to protect our companies' largest asset, the receivables.
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Oct 01 2014
Setting Proper Credit Limits

How many of us have had to deal with customers going over, doubling or tripling their credit limits? Yep, that's what I thought, all of us. How can we make sure that we have realistic expectations of credit limits per customer? Do we simply go off what they request on the credit application? How often is that even close to what they do? A few things we can do to make sure our customers' credit limits are where they need to be are as follows:
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Oct 01 2014
Make the Banging Stop!

As credit professionals, we face a never ending battle of making the best out of a bad situation. Whether it is a good customer on a poor job and a poor customer on a good job, it is our responsibility to make sure that our companies are protected and they get paid for the work they do. Having the support of sales and management on your side helps in winning that battle. I have been able to develop a strong relationship with my sales force - they know that I am just as invested in them getting sales as they are and now I get a "Heads Up" and even a "Thank You" from time to time
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Sep 01 2014
Birthday Surprises are Great - Credit Surprises Aren't

Several years ago, I relearned an important lesson - Surprises in the Credit field are generally bad news. . . . Immediately, I looked up the account and found an outstanding high six figure balance most of which was current.
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Sep 01 2014
CSI Credit: Credit Specialist Investigations

What helps you stay on task? What time management tips have helped you succeed? "Being a credit manager means constantly having things thrown at you. Every night before I leave work, I prioritize what is urgent and what can wait. It helps to make sure that urgent matters are kept on top of the list so that nothing slips through the cracks
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Aug 01 2014
Solving the Mystery of the Statement of Cash Flows

The statement of cash flows is part of the financial statement trio. That trio being the Balance Sheet, Income Statement, and Statement of Cash Flows. It measures the actual cash inflow and outflow during an accounting period. We all know that cash is king. We live and die by how much cash we can generate through our business. Therefore, cash flow from operations can be a critical measure of overall success.
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Aug 01 2014
Say YES when you mean YES

You are in the office on a typical day. The phone is going nutso and people are constantly in and out asking for help with different items. The next man in your office has a reasonable request. He has been asking for your help for some time now and you just haven't had the time to look at it. We all find ourselves in these situations. The thousand dollar question is --- what do you tell this man?
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Jul 01 2014
Education & Designation

Each one of us knows our value and knows what we can do in our individual career in credit. That's like looking into a mirror and seeing yourself with all of your value and knowledge. Having a designation is like turning that mirror into a window. Carrying the initials of your designation on your name is a statement about you and your knowledge and accomplishments. It shows the untrained eye your dedication and your expertise.
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Jul 01 2014
Credit Policy - It's as Simple as Taking a Picture!

With credit you have to control risk and there are many options to do that. It isn't as simple as a point-and-shoot camera. If you only use that approach, your results may be less than you hoped for. I would like to focus on a few lessons I have learned that may help you
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Jun 01 2014
Don't Skip Dessert

I know that I have been made a better credit manager by the programs that have been offered at our monthly meetings. Speakers bring insights and expertise that have helped me become a better credit manager. Some of the topics have been
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Jun 01 2014
Credit Congratulations!

You have made it through the first half of the year, hopefully with much success. If you feel that you haven't been as successful as you want to be, don't worry. You have the whole second half of the year to change that. Taking some time now to recharge your batteries, evaluate your performance, and revamp your game plan can pay
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Jun 01 2014
ICEL Meeting Recap: Annual Economic Update

This month was our Executive Appreciation Luncheon where ICEL members and their employers all had the exclusive privilege to hear from the distinguished Director of the University of Utah Bureau of Economic and Business Research
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May 01 2014
The Importance of Customer Visits

It has been my experience that customers respond much better when they can put a face to the name that is behind all the calls that are made to them. They seem more willing to open up their pocketbooks to pay us on time or to get caught up when a free lunch has been given to them.
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May 01 2014
Dressing for Success

We've all heard the saying "You never get a second chance to make a first impression." This is especially true in the business world. Creating a positive first impression with a potential employer, customer, co-worker or business associate is critical. Before we can even say a word, a lasting impression is created that can potentially impact future interactions.
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May 01 2014
Save Time and Money with E-Signatures

In today's busy, fast-paced world everyone is seeking new ways to save time and money. Here is way that you can electronically sign lien waivers, credit references, and other documents without ever having to print them out or leave your desk to walk to the printer. Previously, I would get a lien waiver emailed to me. I would print out the document, fill it out, sign it, scan it to myself and then finally return it to the customer by email. Now, with Adobe Acrobat XI, when I receive a request for a lien waiver by email as a PDF file, I simply click on "add text" to fill in the amount, through date, job description, and any other information required on the document, then I click on "place signature." This allows me to place my signature electronically onto the waiver.
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Apr 01 2014
Educational Extravaganza

We are just a few short months from the educational extravaganza of the year! NACM's 118th Credit Congress is taking place June 8 - 11 in Orlando Florida. When you attend Credit Congress, educational opportunities are around every corner.
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