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Oct 01 2015
Credit Managers Can Help Spot Terrorism

If a potential customer asks a lot questions or doesn't know much about the product they want to purchase, be suspicious! If it doesn't seem to be the a logical purchase for this type customer, or if they want a large quantity of product that may be used in illicit and terrorist purposes, BE CONCERNED and report it. Know your products. Be Aware. Your effort makes a difference.
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Oct 01 2015
It's How You Say It and What Is Said!

I have always enjoyed going to Credit Congress. The classes I have attended, for the most part, have always been beneficial to me and my job. One class I attended was on communications and getting results. Here are a few pointers from the class that you may enjoy and may be helpful to you every day, as they have been to me. The 3 keys to being a great leader are . . .
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Oct 01 2015
Know When to Hold 'em and Know When to Fold 'em

When making difficult credit decisions the lyrics to a famous song come to mind sung by Kenny Rogers . . . He said, "If you're gonna play the game, boy You gotta learn to play it right You've got to know when to hold 'em Know when to fold 'em Know when to walk away And know when to run
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Sep 01 2015
Credit Card Liability Shift

Come October 1, 2015, liability for fraudulent transactions will shift to whichever party - the card issuer or the merchant - hasn't made the switch to EMV. So if your company isn't accepting EMV payments, your organization will be responsible for the fallout from any fraudulent transactions processed there. The liability shift applies to face-to-face payments and not Card Not Present payments.
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Sep 01 2015
How To Get A Response To Your Emails

Every day in every way, I'm getting better and better! So someone said. As for me, getting better in every way is much too dramatic. I'd rather think that I made progress in some small way once in a while. I am getting better in one aspect of my life thanks to attending a class at the NACM Credit Congress in St. Louis. The class was put on by Karen E. Purves of Innovative Impact. She spoke on how to write and format emails that get responses. She called it, "Response Ability." The science behind this subject is fascinating and often counter-intuitive
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Sep 01 2015
The Right Questions??

Recently I was approached by a colleague fearful that his reputation might be on the line due to an incorrect answer he had given to senior management. As we reviewed the scenario and all the facts leading up to the answer this individual had provided, we came to a realization that it wasn't necessarily an incorrect answer, rather, it was a failure to ask the right questions. Had certain inquiries been made at the time the information was requested, an entirely different and more appropriate response would have ultimately been given.
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Aug 01 2015
How to Pick a Fight at Work

Have you ever had a major conflict at work? Where does conflict originate in the workplace? One of the causes of conflict can be from experience. We all have different experiences; we have been raised in different places, and each has different feelings on different subjects.
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Aug 01 2015
The Greater Impact of Your "Ask"

You've probably heard it said that you won't get what you truly desire if you're not prepared to ask for it. But for many of us, knowing how to ask for what we want in a way that makes a positive impression - and ultimately gets us the response we're hoping for - can be challenging.
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Jul 01 2015
Which Credit Report is Best?

Have you ever asked a question and received so many different answers that it was confusing? One example that comes to mind is when I hear a credit person ask a group, "Which credit reporting company do you recommend?" In some respects the report question is similar to asking
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Jul 01 2015
Career or Job?

Often people use the words "career" and "job" interchangeably, but they are two different things. A job is something a person does as a means to an end . . . something you do in the short term to earn cash. A career is a long-term pursuit of a lifelong ambition - often a professional choice. Another definition, "Passion is the difference between a career and a job."
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Jul 01 2015
Diary of a Crazed Credit Manager

. . . as we stepped from the car we could hear him yelling at one of his workers, and not in a polite manor. John and I headed in his direction and that's when he picked a wrench the size of Thor's hammer, and was coming at us fast. He looked like a bull charging at a matador and all I could think of was I hope my insurance covers this. . .
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Jul 01 2015
Pay When Paid . . . How Do You Deal With It?

Perhaps commonplace with others in the construction industry, I frequently have to review 'Pay-when-Paid' clauses attempt to pass the risk of the owner not paying on to the subcontractor or subconsultant. But, who actually bears the risk if the owner does not pay?
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Jun 01 2015
ICEL Recap: The 5 Choices-The Path to Extraordinary Productivity

While each of us is constantly bombarded with things that keep us busy; it is has become increasingly more difficult to prioritize and determine which things are more important than others. The old school method of planning our day has become
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Jun 01 2015
Nine Methods for Establishing Credit Limits

By establishing credit limits for customers, a creditor retains discretion over credit granting. In other words, it places a ceiling on the amount of orders a company can place and doesn't promise to extend credit further. While credit limits should not limit sales potential, a company needs to ask itself two key questions
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May 01 2015
Metrics that Matter Most

To effectively manage a process, you must first be able to control and measure that process. To successfully manage the credit process, it is important to have immediate access to pertinent data that can be effortlessly translated into meaningful and relevant information. Analytical dashboards can help!
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May 01 2015
Credit . . . No Clear Black or White Solution

Being a credit manager is not a glamorous position, and it is hard work that many, including some credit managers, see as undesirable. The hardest part of the job is making decisions that do not have a clear black or white solution. What we do greatly affects our customers, their credit scores and their ability to
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Apr 01 2015
ICEL Recap: John Bytheway

It was hard to find a seat at this year's ICEL Executive Appreciation Luncheon which was entitled "Oh, That's Bad - No, That's Good!" Why? It meant that it was attended in record numbers! Extra tables were set up and the adjoining conference room was opened to accommodate our ICEL membership and their esteemed guests. Which was good, right? No, this too was bad because as I
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Apr 01 2015
Credit Professionalism

Imagine if a large group of NACM members from various industries got together to discuss and debate the most important issues facing them in their profession - would the most critical issues brought to light be those that pertain to actual credit processes, procedures, or other aspects of fulfilling their credit duties; or would they center more on questions of ethics, image, and perceived
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Apr 01 2015
Synergy and Change

Meetings. Counseling sessions. Annual reviews. Many reading this are most likely conjuring negative images in their minds by simply having read these three forms of collaboration. Each plays a different role in both our personal and professional lives and, unfortunately, some, if not all, are not viewed favorably.
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Mar 01 2015
Are You Dependable?

Are you dependable? Can managers, co-workers, friends and family count on you to get things done? What is your reputation for follow-through? When someone asks you to do something, do you do it?
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