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Apr 01 2017
Beware Troublesome T's & C's

Boilerplate terms and conditions attached to the various purchase orders (PO's) have become almost typical to find as a credit professional. These stock terms, however, not only don't always apply to the specific transaction or type of business they're involved in - terms and conditions are often geared for manufacturers or contractors - they can, if ignored, lead ultimately to disgruntled customers, delayed payments and legal ramifications.
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Apr 01 2017
Navagating Account Bankruptcies: Tips for New Credit Managers

There is something that even the most seasoned credit managers dread. For a green credit manager, heart palpitations and cold sweats go in to instant overdrive. It's something that'll ruin your day more than a speeding ticket on your way to work, more than scheduling a routine duct cleaning only to have the HVAC guy break the news that
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Apr 01 2017
Pinball Wizard?

How is your day going? Do you feel like a steel ball in a pinball machine that is being bounced around by its bumpers? Are you hoping and praying the ball doesn't get past the flippers, which you control, to fall into the void while trusting you have one more ball to play?
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Mar 01 2017
Mentoring = Value

In credit, we are all about value. The value monetarily of money, interest, sales goals etc. and socially with networking, relationships, parenting etc. But have you ever thought about seeking a mentor - or being a mentor? Both sides of the mentor coin offer value.
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Mar 01 2017
Customer Visits - An Inefficient Use of Time or Valuable?

As smart phones increasingly offer more options, for many people it is a toss-up question of which you could least afford to go without - your wallet or your cell phone? We use cell phones and computers for everything from social media, to completing financial transactions, to getting directions. Of course, in business, we all rely heavily upon computers. And why not
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Mar 01 2017
Get in the Groove: A Playlist for Credit Professionals

The power of music is undeniable. Music can energize or lift you up, or alternately, calm and relax you. Music can be motivating, provide a distraction, help you work through emotions and even improve your mood when you're upset or stressed.
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Feb 01 2017
Limited Liability Companies; The Best of Both Worlds

Limited Liability Companies (LLC) have become an increasingly more widespread form of business organization over the last several years. The State of Utah passed LLC legislation in 1991, since then entrepreneurs have taken advantage of the benefits that an LLC can provide. The most dominant benefit for an LLC is receiving the personal protections of a Corporation while enjoying the single taxation of Sole Proprietors or Partnership
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Feb 01 2017
Free Trade and the Trans Pacific Partnership

The Trans Pacific Partnership Free Trade Agreement (TPP) is a trade agreement signed by Australia, Brunei Darussalam, Canada, Chile, Malaysia, Mexico, New Zealand, Peru, Singapore, Vietnam, Japan, and the United States. The TPP is currently waiting for approval by Congress.
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Feb 01 2017
Creativity A Good Credit Manager Makes

I have often wondered if I am less of a credit manager because I seldom work with traditional credit applications; they're just not frequently used in my industry. Contracts, on the other hand, are very common place and dealing with contract terms and conditions have become a credit management concern by default. While contracts do not replace the credit application, they do help leverage our position and mitigate cost and risk.
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Jan 01 2017
The Secret to Successful Team Work

Teamwork sounds easy, yet this can be the hardest part of each day at work. Teamwork within the workplace not only benefits your workers but also significantly affects your company. Many times throughout the year you may be asked to join a team with your coworkers to achieve a goal the company or your supervisor may have set to be accomplished. You are given a time line and the objectives. Effective teamwork really depends on the team members and the skills of each individual.
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Jan 01 2017
Celebrating Small Victories

How do you celebrate your little victories? Credit Managers know that you need to be persistent. We get a kick out of being able to get that elusive customer to commit to a payment. Although we have called that customer for days on end, we treat that call like it was the first one that was made. We may be dodged, ignored and leave hundreds of voice messages, but when we do get that "live" person we need to celebrate.
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Jan 01 2017
Insurance Certificates: Some Hints

For many of us it is the time of year when our insurance policies renew, along with many other updates that take place at the first of the year. Most of our companies need and use insurance certificates. Some only need to provide an insurance certificate to lenders or customers. Others need to collect insurance certificates from customers to cover rented/leased machinery. Many of us do both
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Dec 01 2016
Know Your Customer

There are a number of steps that can be taken in order to get to fully know your customers. The best way to start this practice could be by having a proper credit investigation process in place. The credit investigation is best to establish new
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Dec 01 2016
The Importance of a Payment Bond

The Payment Bond is an important document that can often be overlooked; It is a supremely effective collection tool for credit & AR managers in construction. The Payment Bond is a document that has a value issued to it and can be truly invaluable
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Dec 01 2016
Resolution Solution

Entering a New Year for some of us means going through the age old process of putting together our list of New Year's Resolutions; those great ideas that come to mind each year and that we always stick to and achieve success at, right?
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Nov 01 2016
Making the Most of Technology

Technology helps credit professionals perform many of their day-to-day job functions. Beyond the typical hardware or software programs such as enterprise resource planning (ERP) software found in a credit department, credit managers
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Nov 01 2016
ICEL Recap: Truly Understanding Customer with

Jeff Simpson gave a great presentation about innovation and job focusing. He based his ideas from the "Jobs-To-Be-Done" framework introduced by Tony Ulwick and made popular by Clayton Christensen. The basis of the "Jobs-To-Be-Done" framework is to
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Nov 01 2016
Plan B - Promissory Notes

Your collection Plan A isn't working. Do you have a viable Plan B? That plan could be to convert that account receivable into a note receivable. There is perhaps a subtle nuance in syntax but there is a significant difference in the actual framework that could
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Oct 01 2016
A Little Compassion, Please!

Finally, after speaking with my customer two or three times with no resolution, I called her late one afternoon. I had very little faith that the call would resolve anything. I let her talk about her gripes that I had heard before. I listened to all the
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Oct 01 2016
Are You On Cruise Control?

When driving on the freeway to Southern Utah, I use my cruise control. If I'm not careful I can bore myself to death by falling asleep at the wheel as driving this way is easy, comfortable, and requires little effort on my part. After years at our jobs
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