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Intermountain Credit Education League (ICEL)

ICELRecognizing the importance of quality credit management & professional development

Next Meeting - Thursday, May 9, 2019
5710 S. Green Street, Murray

Email Etiquette

In a professional world, email is the number one go to for the majority of communications. For this discussion we will cover the do's and don'ts of professional email correspondence. Additionally, we will tackle how to word collections emails in a stern yet professional way, why it is important to keep an electronic copy of email correspondence for legal reason, and how our email language matters for when turned over to the courts. We will talk about what we should put in emails and what language we should avoid. We will also talk about integrating text messaging to customers and what protocol/language to use as well.

When we communicate for our organizations, our words and tone represent the company we work for and as such what we say and do is an extension of the company we work for. "If you can't say anything nice..."  and other best practice adages. 

Speaker: Stephanie Johnson, CCE

Stephanie is the Director of Accounting and Human Resources Manager for Gritton & Associates in Salt Lake City, Utah. She has been with the company for 19 years, working in HR for the past 12. Stephanie works specifically with new hires in the organization to train on best practices protocol for being the voice and face of the organization they represent. 

11:45 am - 1:15 pm
NACM Business Credit Services, 5710 S Greet Street, Murray UT
$20 ICEL Members
non-ICEL Member Guests $30

Space is Limited - RSVP Lisa Keller, CCE email or phone (801)433-6129

PLEASE NOTE NEW CANCELLATION POLICY - Reservations are firm unless cancelled 48 hours prior to the meeting.

What is ICEL?
ICEL is a group of credit professionals that recognize the importance of quality credit management in business and promote professional development by offering educational and leadership opportunities through quality programs, publications and scholarships.

Who Can Join?
Anyone interested in furthering their business credit education.

Why Should I Belong?
Monthly Meetings - Credit & Career oriented meetings are held on the second Thursday of each month at 11:45, usually at the Hotel RL, 161 West 600 South, Salt Lake City.

Educational Conferences - National and Regional Conferences are held throughout the year in various locations.

Scholarships - As a member of ICEL, after one full year of membership, and with 80% attendance at the monthly meetings (Not including December), you may submit a scholarship request for classes, educational conferences, and/or professional designation exam fees.
More information

Contact Lisa (801) 433-6129


ICEL Application for Membership
Membership is open to anyone interested in building their business to business credit education and career.
 ICEL Application Form

ICEL Tuition Scholarship application form

One full class tuition scholarship per ICEL Member per semester. (One full year of ICEL membership and 80% attendance at meetings required)
ICEL Tuition Scholarship Application form

ICEL Conference or Exam Scholarship application form
Exam fees or partial conference fee scholarships available to ICEL Members. (One full year of ICEL membership and 80% attendance at meetings required)

 ICEL Conference or Exam Scholarship Application form


ICEL is a member run organization. The 2019-2020 Chair Leaders are as follows:

ICEL Chairleader: Stephanie Johnson, CCE, Gritton & Associates
           Vice Chair: Paul Amante, CCE, Amer Sports Winter & Outdoor


Programs Committee

– Chair - Stephanie Johnson, CCE, Gritton & Associates

   Vice Chair – Shane Inglesby, CCE, Geneva Rock Products


Publications Committee

– Chair - Layla Calkins, CBA, Sunroc Building Materials

   Vice Chair - Amy Butterfield, CBA, LKL Associates


Education Committee

– Chair -  Jessica Corry, CBA, Roofers Supply

   Vice Chair – DeAnna Leahy, CCE, Sunroc Corporation

Membership Committee

– Chair - Shanna Diaz, CCE, Easton Technical Products

   Vice Chair - Paul Amante, CCE, Amer Sports Winter & Outdoor

April Tanner, CCE, Kimball Equipment

Secretary & NACM Representative: 
  Lisa Keller, CCE, NACM Business Credit Services